Fuxion Product Guarantee and Return Policy

FuXion return policy offers a 100% 30-day money-back product guarantee to all Retail and Preferred Customers. If, for any reason, a Customer is dissatisfied with any FuXion product, the Customer may return the unused portion of the product to the company, within 30 days, for a replacement, exchange or a full refund of the purchase price (less shipping charges). A Customer who purchased directly from a FuXion Entrepreneur rather than online from the company or in a FuXion store must obtain a refund directly from the FuXion Entrepreneur.

FuXion offers a 100% 30-day money-back guarantee to all Retail and Preferred Customers. If, for any reason, a Customer is dissatisfied with any FuXion product, the Customer may return the unused portion of the product to the company, within 30 days, for a replacement, exchange or a full refund of the purchase price (less shipping charges). A Customer who purchased directly from a FuXion Entrepreneur rather than online from the company or in a FuXion store must obtain a refund directly from the FuXion Entrepreneur.

Under this guarantee, Distributors and Customers, at their own expense, may return to FuXion any unused and/or unopened product and receive a 100% refund of the purchase price of the returned product within such time period. If, for any reason, a Retail Customer is dissatisfied with any FuXion product, the Retail Customer may return the unused portion of the product to the Distributor from whom it was purchased, within 30 days, for a replacement, exchange or a full refund of the purchase price (less shipping charges).

Procedures for All Returns and Refunds

The following procedures apply to all returns for refund, repurchase, or exchange:

  • Non-Merchandise Services must be requested to be cancelled prior to their billing date. Purchase of additional products or services or the collection of commissions after such billing is grounds for denial of refund request. In no case will FuXion refund a charge for a Non- Merchandise Service more than 90 days after the charge. It is the responsibility of the Distributor to retain verication of cancellation, and
    monitor his or her credit card statement to ensure he or she is not being automatically billed.
  • All merchandise must be returned by the Distributor or Retail Customer who purchased it directly from FuXion.
  • All products to be returned must have a Return Merchandise Authorization (RMA) number which is obtained by calling Customer Service at (855) 747-9922. Return Merchandise Authorization number must be written on each carton returned or the Company will not be able to issue a refund.
  • Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to FuXion shipping pre-paid. FuXion does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Distributor. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Distributor to trace the shipment. For this reason, the Company recommends shipping the product via a method with tracking capabilities.
  • Refusal to accept delivery from a carrier is not an acceptable method of returning product. Due to the additional cost of processing returns that do not have an RMA number, the Distributor or Retail Customer who refuses delivery will pay an additional $25 fee on a refused order and will have return shipping deducted from the refund.
  • If a Distributor is returning merchandise to FuXion that was returned to him or her by a Retail Customer, the product must be received by FuXion within 10 days from the date on which the Retail Customer returned the merchandise to the Distributor, and must be accompanied by the sales receipt the Distributor gave to the Retail Customer at the time of the sale.
  • Refund payment methods are limited to the original form of payment, or if not available, by check in US dollars or such other form as the Company may choose. No refunds will be issued after one year from the purchase date.

No refund or replacement of product will be made if the conditions of these rules are not met.

The Company will exchange product if the product is damaged in shipment, incorrectly sent due to a Company error, or of substandard quality. However, when an exchange is not feasible, the Company will refund the amount of the returned product. If product is damaged or defective, the Distributor or Retail Customer should contact the Company within 10 days of receipt of the order. The company may issue a call tag for the product and will immediately send a replacement order. The Company will inspect the product upon receipt. If the Company has given Distributor or Retail Customer the option to pick up product from various distribution centers, the product must be picked up from the distribution center within five business days or it will be shipped to the Distributor or Retail Customer with the Distributor or Retail Customer bearing the additional shipping charges which will be charged to the card on which the order was placed.